Terms & Conditions/Privacy Policy/GDPR
Membership
Your membership will allow the quantity of dogs you’ve paid for to attend the pool once per week for the duration of your membership.
You will be able to book a single session every week via your members login area. You may book extra sessions on top of your membership quota by speaking to a staff member or emailing info@splashhounds.co.uk
Our system allows for four bookings per payment (monthly) which will mean that four weeks’ worth of bookings will be missed due to them landing in 5-week months. In these periods, you will book your session with a member of the team or in writing via email.
Each booking will last 30 minutes
If your session is missed without notification or within 24 hours of the start time, it will be lost.
If you inform us 24 hours before the booking that you cannot attend, we will work with you to re-arrange at no extra cost, however due to the volume of bookings we receive you accept that at times this may not be possible.
If your payment is missed, your membership will be stopped.
Cancelling Your Membership
To stop this payment, you must inform us immediately by following our cancellation policy.
Please send your cancellation request in writing to info@splashhounds.co.uk
You are NOT bound by a minimum term and can cancel your membership at any stage, however any outstanding sessions at the point of cancelling will not be refunded.
You have the right to cancel your membership within 14 days from the date you joined. Should you cancel your Membership, proportionate charges will be due. We will refund to you your first month Membership Amount you have paid us but the Membership Amount will be reduced of the individual amount of each session attended.
Whether or not you have used the pool in this period has no impact on our cancellation/refund policy.
Should you choose to re-join in the future, you would be subject to whatever the membership price is at the time of joining, there is no guarantee you’ll be able to re-join on past fees charged.
PAYG
Cancellations made less than 48 hours in advance will be charged full fee.
Any late arrivals will lose time out of their appointment.
General Terms
Access to the pool will be via a ramp
Your booking time of thirty minutes includes to total time of arrival, completing your swim and exiting. This should mean on average around 25-26 minutes in the pool. Please ensure you always adhere to this to ensure that all customers can maximise time in the pool
When you book you are hiring the pool for a fun swim, please be aware that you are hiring the pool for yourself and your dogs, and there will NOT be a hydrotherapist/lifeguard on duty with you. At certain times there will not be a staff member with you, however, the building will remain supervised, and security features will be active to help keep you safe as well as a one button push call phone to a member of staff.
All dogs over the age of 4 months are welcome; however please ensure that they are fully vaccinated. We also encourage owners to have pet health insurance.
Owners swim with their dogs at their own risk. Please be aware that access into the pool for humans is via a swimming pool ramp.
Children over the age of 11 are welcome to join but must be able swim and stand in 1.1m of water, and they must be accompanied by an adult in the water. A waver must be signed prior to this with a member of staff to acknowledge that the parent remains completely responsible for the child/children accompanying the dog in to the pool.
Sessions are fun swims where you and your dog can splash and play, a vet consent form is not required, however if you have any concerns about your dogs health please consult your vet before booking.
Whilst every care is taken to ensure the safety of dogs attending sessions, all dogs are still the full responsibility of the owner. Please ensure they are kept on lead at all times unless on the splash deck or in the pool.
We don’t have a set limit of dogs per session. We do however recommend that the owner only brings a number of dogs that they feel comfortable managing and monitoring throughout the swim. Larger dogs especially may have to take turns on the splash deck to prevent overcrowding on the ramp into the water - this will make the sessions much more enjoyable though!
Due to water intoxication, we encourage owners who use the pool to bring floating toys ONLY, and to ensure all dogs have time to get out of the pool to relax. To find out more about this click here
5 minutes in the pool can be like a dog running in excess of 5-miles. Limit swim time to short bursts if you are not confident in your dog’s ability or fitness.
Splash Hounds reserves the right to use photos and video footage taken during sessions or on the premises.
Please do not feed your dog for at least 2 hours prior to the swim session and ensure they have been to the toilet before arrival. We encourage you to arrive 10 minutes early so you can walk your dog in the designated area.
Toilet incidents in the pool are rare but do happen from time to time - These can lead to the pool having to close for up to 12 hours. Bookings will be contacted as early as possible to rearrange their session if this should happen. By following the guidelines above, this scenario is severely limited and unlikely.
If your dog defecates in the pool, please inform a member of staff immediately.
Any fouling on site and around pool side must be cleaned up by the owner, bags will be provided and there are plenty of bins outside of the pool.
Dogs must be relatively clean when attending swim sessions.
Dogs should not react towards humans or have a bite history. If your dog is reactive or has a history of biting please inform us before arriving at the pool so that we can plan for a safe entry and exit accordingly.
Dogs should maintain a distance from other dogs when arriving or leaving.
Splash Hounds reserves the right to refuse entrance to sessions to any dog (and human).
Any action that jeopardises the health and safety of people or dogs will result in the owner being asked to leave. Do not shove, throw, or push dogs into the pool.
When visiting, all persons are to be aware that there are some uneven surfaces and are strongly advised to wear sensible shoes with non-slip soles if possible as the floor can become very wet during swimming sessions.
Splash Hounds cannot be held responsible for any loss or injury to any person dog or personal property whilst on the premises.
Vehicles and contents are parked at owner’s own risk.
GDPR
As you may know, a new EU General Data Protection Regulation (GDPR) will be coming into effect on the 25th May 2018.
This gives individuals more control over how their data is used and places certain responsibilities on organisations that process information for those individuals.
We believe the most important details, are yours our customers - and to keep the information you share with us as safe as possible. To comply with the new rules we have updated our Privacy Policy to make it even more transparent about how we collect, process and share the personal data you have entrusted to us and your rights, together with our obligations, in relation to the regulation changes.
Our Privacy Policy explains the measures we’ve put in place to ensure that your information is kept secure and how you can control the use of your data – knowing that you can easily update and change it and withdraw your consent at any time.
We will only ever use the details you share with us to help make your fitness and well-being experience the best it can be, and nothing else.
You can find more information on how we use your personal information on our website, just follow the link to our 'privacy policy'.
You can choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us or by emailing info@splashhounds.co.uk
We recommend that you regularly review the information we retain about you, to ensure it is relevant and current.
If you have any questions at all, please contact us by e-mail at info@splashhounds.co.uk or telephone us on 01243 210244
PRIVACY POLICY
This privacy policy sets out how Splash Hounds uses and protects any information that you give Splash Hounds when you use this website.
Splash Hounds is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Splash Hounds may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2025.
WHAT WE COLLECT
We may collect the following information:
Name
Contact information including email address
Demographic information such as postcode
Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFOMARTION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at xxx
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to your gym or email directly
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Splash Hounds LTD is a company registered in England and Wales. Registered number: 16161521. Registered office: Old Bridge House, Lidsey Road, Bognor Regis, PO22 9PF
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